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Terms and Conditions

Please read these Payments Terms of Service (“Payments Terms”) carefully as they contain important information about your legal rights, remedies, and obligations. By using the Payment Services (as defined below), you agree to comply with and be bound by these Payments Terms.

Please note Section 22 of these Payments Terms contains an arbitration clause and class action waiver that applies to all PropertyListHub Members. Where your country of residence is Nigeria, this provision applies to all disputes with PropertyListHub Nigeria Limited. It affects how payment related disputes with PropertyListHub Nigeria Limited are resolved. By accepting these Payments Terms, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

Please note that PropertyListHub is not committed or obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Last Updated: June 18, 2020

These Payments Terms constitute a legally binding agreement (“Agreement”) between you and PropertyListHub Nigeria Limited (as defined below) governing the Payment Services (defined below) conducted through or in connection with the PropertyListHub Booking Platform.

When these Payments Terms mention “PropertyListHub,” “we,” “us,” or “our,” it refers to PropertyListHub Nigeria Limited. 

The PropertyListHub Terms of Service (“PropertyListHub Terms”) separately govern your use of the PropertyListHub Booking Platform. All capitalized terms have the meaning set forth in the PropertyListHub Terms unless otherwise defined in these Payments Terms.

Our collection and use of personal information in connection with your access to and use of the Payment Services is described in PropertyListHub Privacy Policy.

1. Scope and Use of the Payment Services

PropertyListHub provides payments services to Members, including payment collection services, payments, and payouts, in connection with and through the PropertyListHub Booking Platform (“Payment Services”).

PropertyListHub may temporarily and under consideration of the Members’ legitimate interests (e.g., by providing prior notice), restrict the availability of payment services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. PropertyListHub Nigeria Limited may improve, enhance, and modify its payment services and introduce new payment services from time to time. PropertyListHub Payments will provide notice to Members of any changes to the Payment Services unless such changes do not materially increase the Members’ contractual obligations or decrease the Members’ rights under these Payments Terms.

The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Members should review them independently. PropertyListHub is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by PropertyListHub Payments of such Third-Party Services.

You may not use the Payment Services except as authorized by Nigerian law. You represent and warrant that: (i) neither you nor your Host Services are located or take place in a country that is subject to a Nigerian Government embargo, or that has been designated by the Nigerian Government as a “terrorist supporting” country; and (ii) you are not listed on any Nigerian Government list of prohibited or restricted parties. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

2. Key Definitions

Payout” means a payment initiated by PropertyListHub to a Member for services (such as Listing Fees) performed in connection with the PropertyListHub Booking Platform.

Payment Method” means a financial instrument that you have added to your PropertyListHub Account, such as a credit card, debit card, or a Flutterwave account.

Payout Method” means a financial instrument that you have added to your PropertyListHub Account, such as a PayPal account, direct deposit, a prepaid card, or a debit card (where available).

3. Modification of these Payments Terms

PropertyListHub reserves the right to modify these Payments Terms at any time in accordance with this provision. If we make changes to these Payments Terms, we will post the revised Payments Terms on the PropertyListHub Booking Platform and update the “Last Updated” date at the top of these Payments Terms. We will also provide you with notice by email of the modification at least thirty (30) days before the date they become effective. If you disagree with the revised Payments Terms, you may terminate this Agreement with immediate effect. We will inform you about your right of refusal and your right to terminate this Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued use of the Payment Services will constitute acceptance of the revised Payments Terms.

4. Eligibility, Member Verification

4.1 You must be at least 18 years old and able to enter legally binding contracts to use the Payment Services. By using the Payment Services, you represent and warrant that you are 18 or older.

4.2 PropertyListHub may make access to and use of certain areas or features of the Payment Services subject to certain conditions or requirements, such as completing a verification process or meeting specific eligibility criteria.

4.3 We may make inquiries we consider necessary to help verify or check your identity or prevent fraud. Towards this end, you authorize PropertyListHub to screen you against third party databases or other sources and request reports from service providers. We also have a legal obligation to collect identity information to comply with anti-money laundering regulations. This may include (i) asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; (ii) requiring you to take steps to confirm ownership of your email address, Payment Methods or Payout Methods; or (iii) attempting to screen your information against third-party databases. PropertyListHub reserves the right to close, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.

5. Account Registration

5.1 In order to use the Payment Services, you must have a PropertyListHub Account in good standing. If you or PropertyListHub closes your PropertyListHub Account for any reason, you will no longer be able to use the Payment Services.

5.2 You may authorize a third party to use your PropertyListHub Account in accordance with the PropertyListHub Terms. You acknowledge and agree that anyone you authorize to use your PropertyListHub Account may use the Payment Services on your behalf and that you will be responsible for any payments made by such person.

6. Payment Methods and Payout Methods

When you add a Payment Method or Payout Method to your PropertyListHub Account, you will be asked to provide customary billing information such as name, billing address, and financial instrument information either to PropertyListHub or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is always your obligation to keep your Payment Method and Payout Method up to date. The information required for Payout Methods will depend on the Payout Method and may include:

  • Your residential address, name on the account, account type, routing number, account number, email address, payout currency, identification number and account information associated with a Flutterwave payment account.

When you add or use a new Payment Method, PropertyListHub may verify the Payment Method by authorizing a nominal amount or by authenticating your account via a third-party payment service provider. For further verification, we may also (i) authorize your Payment Method for one or two additional nominal amounts, and ask you to confirm these amounts, or (ii) require you to upload a billing statement. We may, and retain the right to, initiate refunds of these amounts from your Payout Method. When you add a Payment Method during checkout, we will automatically save that Payment Method to your PropertyListHub Account so it can be used for a future transaction.

Please note that Payment Methods and Payout Methods may involve the use of third-party payment service providers. These service providers may charge you additional fees when processing payments and Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and PropertyListHub is not responsible for any such fees and disclaims all liability in this regard. Your Payment Method or Payout Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your Payment Method or Payout Method.

You authorize PropertyListHub to store your Payment Method information and charge your Payment Method as outlined in these Payments Terms. If your Payment Method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner or your bank and update your Payment Method on file in your PropertyListHub Account.

You are solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. PropertyListHub is not responsible for any loss suffered by you because of incorrect Payment Method or Payout Method information provided by you.

7. Financial Terms for Hosts

PropertyListHub will collect the Total Fees from a Guest at the time the Guest’s booking request is accepted by the host, or at any other time mutually agreed between the Guest and PropertyListHub.

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